Head of the Planning Section of the Department of Care and Social Policies of the Provincial Council of Gipuzkoa
From 2019 to date, Head of Planning Section of the Department of Care and Social Policies with functions associated with the development and monitoring of objectives, targets and process and outcome indicators, as well as the Department’s statistics and memory.
In addition to this main function, I am responsible for social innovation and advanced management, managing social innovation grants and actions to improve the management plan.
From 2012 to 2019 I have carried out functions as a Senior Modernisation Technician in the current Administration Transformation Service belonging to the Governance Department. Among others, I carried out consultancy and audit functions in quality management systems ISO 14001 2000, EFQM, service charters, processes… In addition to coordinating the working group on Information Security and adaptation to the ENS (National Security Scheme).
Senior Assessor of the Club of Assessors of the EFQM model of Euskalit (Basque Foundation for Quality) since 2004. I have participated in 3 internal self-assessments of my organisation, in 7 external assessments of public and private sector organisations in the Basque Country, as well as in two contrasts for the Commitment to Excellence Diploma.
Evaluator since 2014 for the Spanish Agency for Evaluation and Quality, participating as evaluator of different public organisations in the state: INSS, Tax Agency, Institute of Public Administration…
Member of Qepea (Public Entities for Excellence) since 2006, collaborating in the organisation of the biannual Qepea Congress.
Evaluator of the Innobasque Quality Innovation Award in 2018, 2022 and 2023Professor in the Master in Sport Management of the EHU on support systems for quality management in 2019-2020.